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Camping Vias » FAQ

Do you have a question? You will surely find the answer below. If not, you can contact us by email or by phone at 0033 (0)5 64 10 20 20.

Covid-19 information
What sanitary measures have been put in place?

At the reopening of our sites after the 1st containment we obtained a DEKRA certification, to ensure the highest level of requirement on hygiene and sanitary quality. For more details you can consult our dedicated page: Our sanitary measures

Does the insurance cover me in case of COVID?

Absolutely. There is a COVID-19 guarantee that covers you in the event of a COVID illness, a quarantine following a positive COVID test or if you are in contact with a quarantine, upon presentation of proof.

Do I have to bring my own blankets, sheets and pillows during my stay?

All our accommodations are equipped with blankets and pillows. *

* Due to the coronavirus pandemic, this facility is taking measures to ensure the safety of its guests and staff. Some services and facilities may be reduced or unavailable.

What to do in case of administrative restrictions related to COVID-19?

For one of the following events occurring before the arrival date or during the stay (preventing the stay):

  • Border closures
  • Administrative closure of the campsite
  • Limitation of travel to a number of kilometers that does not allow to come to the campsite

A voucher for the amount of the unused nights or the amount paid, valid for 18 months, will be issued by the campsite. *

* except new government regulations concerning the management of cancellations of stays related to COVID

The amount of my credit is higher than the price of my new stay. How can I do this?

The sum of your credit can be used on a next reservation or on the spot (bike rental, bar, restaurant …)

Your reservation
How to book ?

You can book :

From our website or by calling our reservation center from Monday to Friday from 9am to 6pm and Saturday from 9am to 5pm (local call rate).

Your reservation becomes final after payment of the deposit of 30% of the stay, payable by credit card at the time of booking. All reservation requests must be accompanied by the payment of the deposit.

Consultez nos Conditions Générales de Vente.

Which low season cards do you accept?

We are not able to give you the number of your pitch before your arrival. However, it is possible to send us your wishes of placement at the time of your reservation (side by side, shaded site…) so that we can take it into account. This can never be guaranteed.

Your request for a specific location can be applied with a supplement of 40 euros depending on availability.

Can I choose my location?

You can, when you make your reservation, tell us the number of the pitch you want. This option is subject to a fee of 40 euros.
In the case of a reservation by internet, you can specify the number of pitch you want in the “comment” part. Upon receipt of your reservation, we will add the option to your file, which you will have to pay afterwards.
In case of unavailability of the pitch, the campsite will contact you in order to offer you another pitch.

Where can I find detailed rates for a campsite?

Enter the dates of your stay in the search engine on the home page of our site and let us guide you. In a few moments, you will know the amount corresponding to your stay. You can also contact us by phone at 05 64 10 20 20, our team is at your disposal to advise you.
You can also find our complete price list in the CONTACT tab of the website.

What are the Sea Green fare advantages?

Benefit from fare advantages, granted by your company or your Works Council in low and high season.

To take advantage of your loyalty points, please contact us by phone when making your reservation. A 5% discount will be applied and can be cumulated with current promotions.

Can I pay for my stay with VACAF vouchers?

Some of our campsites accept VACAF vouchers:

  • Les Cigales ***
  • Le Paradis ****

Reservations must be made by telephone via our central reservation office on 05 64 10 20 20. Please have your benefit number ready.

What do our rates include?

The prices indicated are valid for the current season. They include the reserved accommodation but also :

  • The animations
  • Access to the pool and facilities
  • Access to sanitary facilities
Modification or cancellation of a reservation
How can I change my reservation?

The customer can ask for a modification of his stay in the same campsite (dates, type of accommodation) on written request to the campsite (mail or e-mail) in the measure of the availabilities to the maximum 15 days before. No postponement will be accepted for the following season.

Any difference in price at the time of the modification between the old and the new stay will be charged to the customer. If the new stay turns out to be cheaper than the old one, there will be no refund of the difference.

I have a major impediment, how can I cancel my stay?
  1. Notify the campsite or the reservation service of your withdrawal or early departure by e-mail
  2. You must declare your situation within 10 days following the event:
    • By internet:
    • By email:
    • By mail: Gritchen Affinity
      27 rue Charles Durand – CS70139 – 18 021 Bourges cedex – France
  3. You will have to send them the cancellation invoice as well as a proof of your reason for cancellation. You will be reimbursed within 72 hours of receiving your file.

Please note! This insurance is offered to you through a third party organization. After having informed the campsite of your withdrawal or early departure, you are responsible for declaring your situation to the insurer.

I want to subscribe to an insurance or a cancellation guarantee for my stay, how do I proceed?
  • By phone, you can subscribe to this option by telling us.
  • By internet, you can select this option when making your reservation.
  • It must be taken out at the time of booking.
What to do in case of a dispute?

If, in spite of all our will to satisfy you fully, you have any complaint, we ask you to inform immediately the person in charge of the reception on the spot.

And if necessary to send us, at the head office, your complaint to the following e-mail address

Practical information
Are children counted in the capacity of the accommodation or pitch?

All children, including babies, are counted in the capacity of the accommodation or pitch for safety and insurance reasons. The maximum number of persons indicated in the cottage must not be exceeded.

Can I park my car in my space?

Only one vehicle is allowed per pitch (except on some campsites).

Depending on the campsite, the vehicle can be parked on the plot directly or on an adjoining parking lot provided for this purpose.

I will arrive late, after the closing time of the reception, will I be able to access my pitch or my accommodation?

In case of late arrival (after 7pm), please inform the reception of the campsite so that they can explain the procedure for late arrival.

Please have your vehicle registration number ready.

What administrative documents do I need to provide upon arrival?

Here are the documents you will be asked to provide:

  • Your voucher
  • The identity cards of the participants, or failing that a family record book
What bathing suit is accepted at the pool?

For reasons of hygiene, swim shorts and Bermuda shorts are not allowed.

We only accept briefs and boxer shorts for men and one or two-piece swimsuits for women.

What are the opening and closing dates of the campsites?

You can find the opening and closing dates of the campsites in the CONTACT & ACCESS section of our website or on the homepage.

What to do if you have not received the reservation confirmation or exchange voucher?

Check your junk mail box.
In case you have not received anything, we invite you to make a request so that we can send you the documents back by email.

Caution, in the case of a reservation after 6 pm, it is possible that you do not receive the confirmation email the next morning.

Are pets allowed?

We accept pets under the following conditions:

  • 1 Animal per accommodation
  • Outside categories 1 and 2
  • Less than 15 kg

The supplement for your pet is 7€/day.

In the campsite, animals must be kept on a leash, must not be left alone in an accommodation and must have their vaccination record up to date.

What are the arrival and departure times and days?
  • For rentals :
    • Arrival from 15h
    • Departure before 10am

    On all our campsites, it is possible to arrive from Monday to Sunday in low season.
    In July/August, during the summer season, departures and arrivals are on Wednesday, Saturday and Sunday.

  • For locations:
    • Arrival from 2pm
    • Departure before afternoon

    Arrivals/departures can be made from Monday to Sunday, even in high season.

Are the rentals equipped with heating and/or air conditioning?

All mobile homes are equipped with a heating system. Some are equipped with air conditioning. The technical data sheet of each accommodation is available on our website and our vacation advisors can provide you with information on this subject at the time of your reservation.

Are the infrastructures accessible to people with reduced mobility?

All our sites have sanitary facilities adapted to people with reduced mobility. However, the natural configuration of the sites (steep slope, stony path…), can make moving complicated on some campsites.

Some of our campsites are equipped with rental units specially designed for people with reduced mobility:

  • Le Cala Llevado****
  • L’Emeraude****
  • Les Grenettes****
  • Les Cigales***

For more information, please contact our reservation center at +33 (0)5 64 10 20 20

Will there be a deposit to pay during my stay?

In order to facilitate your arrival and to limit contacts, a deposit will be requested before the beginning of your stay. This deposit must be made by phone, up to 250€. This deposit is a simple credit card imprint and is not debited from your account.

The deposit can also be deposited on site at the time of your arrival by bank check.

The entirety of this deposit will be returned to you no later than 15 days after your departure if the accommodation is returned clean, minus the compensation for any damage caused, unpaid services, loss of keys handed over on your arrival.

Is it possible to install a tent next to the mobile home or on a pitch?

For safety and insurance reasons, it is not possible to pitch a tent on the site. On the other hand, if the campground offers it, you can rent a bare pitch, in order to install a tent.

Method of payment
What payment methods do you accept?
  • Credit card (except American Express)
  • ANCV vacation vouchers
  • Bank check
  • Cash (on site only)
  • Bank transfer

With the exception of credit card payments, the above mentioned payments are accepted at the latest 30 days before the arrival date.
After this period, only credit card payments will be accepted.

Pay for my stay :


A deposit of 30% will be requested at the time of confirmation of the stay.

The balance of the stay must be received at the latest 30 days before your arrival at the campsite.


You can pay the balance of your stay directly from our website by clicking on “My account”, you will need your file number starting with “2022” as well as the email address used for the reservation.

By bank transfer, indicating the name of the campsite and your file number in the comments.

By vacation vouchers or bank check to the following address Centrale de Réservation SEA GREEN, 14 Avenue Descartes – Parc Fontaudin, 33370 Artigues-Près-Bordeaux

We advise you to send it by registered mail.

How do I use my COVID credit?

By phone:

The credit notes (following the closure of the establishments) can be used for 18 months. After that, they will be refunded upon written request.

You can contact one of our travel consultants at +33 (0)5 64 10 20 20 to agree on the date and place of your next stay.

Please note that you will not be able to make these changes directly on our websites.